Frequently Asked Questions (FAQ)

Welcome to the Chief Miller Apparel FAQ page, where you'll find answers to the most common questions about our products, services, shipping, returns, and more. We aim to make your shopping experience as smooth as possible. If you don’t see your question answered below, feel free to contact us directly.

General Questions

What is Chief Miller Apparel?

Chief Miller Apparel is a first responder superstore offering high-quality apparel, gear, and equipment for firefighters, EMS personnel, police officers, and rescue professionals. We are firefighter-owned and operated, so we know what it takes to support those who serve our communities.

What products do you offer?

We provide everything first responders need to perform their duties, including:

  • Firefighter apparel and gear
  • Emergency vehicle lighting
  • Fire equipment
  • Apparatus cleaning solutions
  • Hats, t-shirts, and accessories
  • And much more!
    Browse our full collection at www.chiefmillerapparel.com.

Orders and Payments

How can I place an order?

You can place an order directly through our website at www.chiefmillerapparel.com. Simply add items to your cart, proceed to checkout, and follow the prompts to complete your purchase. We can also do Department PO's.

What payment methods do you accept?

We accept all major credit cards, including Visa, MasterCard, American Express, and Discover, as well as secure payment options like PayPal.

Can I cancel or modify my order?

Orders can normally be modified or canceled within 24 hours of placing them, as long as they haven’t been processed for shipping. Please contact us immediately at info@chiefmillerapparel.com or call us at 318-446-7698 for assistance.

Shipping and Delivery

What is your shipping policy?

We offer standard and expedited shipping options within the United States. Some items ship directly from the manufacturer and may have longer lead times. For full details, visit our Shipping Policy.

How long does shipping take?

  • In-stock items: Typically ship within 1-7 business days.
  • Items shipped from the manufacturer: Lead times may vary and can take several weeks. You’ll be notified of any delays via email.

Do you ship internationally?

Yes we ship Internationally.

How can I track my order?

Once your order ships, you’ll receive a confirmation email with a tracking number. Use this number to track your package’s delivery status.

Returns and Exchanges

What is your return policy?

We accept returns on most items within 30 days of delivery, provided they are unused, in their original packaging, and in resalable condition. Custom or personalized items may not be eligible for returns unless there is a manufacturing defect.

How do I initiate a return or exchange?

To begin the return or exchange process, please email us at info@chiefmillerapparel.com with your order details. We’ll provide instructions for returning your item.

Who pays for return shipping?

Return shipping costs are the responsibility of the customer unless the return is due to a defect or mistake on our part.

Product-Specific Questions

Do you sell firefighter helmets, gear, and apparel?

Yes, we offer a wide range of firefighter helmets, turnout gear, apparel, and accessories. Many of these items are custom-made and ship directly from the manufacturer, so please allow additional time for production.

What emergency vehicle lighting options do you provide?

We specialize in LED light bars, strobes, dash lights, perimeter lighting, and more for fire trucks, ambulances, police vehicles, and rescue fleets. Shop our full line of emergency lighting solutions at Emergency Lighting.

Contact Us

How can I contact Chief Miller Apparel?

We’re here to help! If you have any questions, concerns, or need assistance, feel free to reach out:

At Chief Miller Apparel, we are committed to serving first responders with the highest quality products and customer service. If you have additional questions or need further assistance, don’t hesitate to contact us. Thank you for choosing Chief Miller Apparel!